This policy applies to the KONGIA website, partner applications, commercial inquiries, and partner portals managed by KONGIA.
1. Information we collect
Company and contact data you provide, including name, email, phone, country, website, and business type.
Product interests, applications, inquiries, quotations, orders, and communications with our team.
Essential technical data for security and operation, such as session, language, IP address, and access logs.
2. How we use information
Review applications and manage relationships with partners, distributors, and installers.
Respond to inquiries, prepare quotations, process orders, and provide support.
Protect the site, prevent fraud, keep business records, and meet legal obligations.
Send commercial communications where consent or a valid business relationship permits it. You may opt out at any time.
3. Legal basis and consent
We process data to respond to your request, perform a commercial relationship, comply with legal obligations, and protect legitimate security and operational interests. We request consent where required by law.
4. Service providers and transfers
We may use hosting, email, security, and support providers that process information only under our instructions. We do not sell personal data. When data is processed in another country, we use reasonable contractual and security measures.
5. Retention
Unapproved applications are normally kept for up to 24 months for follow-up and duplicate prevention. Partner, order, and billing data is retained throughout the commercial relationship and for legally required periods.
6. Security
We use access controls, protected sessions, encryption in transit when served over HTTPS, form validation, and audit logs. No system is completely infallible; report suspected unauthorized use to us.
7. Your rights
Where applicable, you may request access, correction, deletion, restriction, or objection. Email sales@kongia.com with the subject “Privacy Request”. We may verify your identity before responding.
8. Cookies and preferences
We use essential cookies for sessions, security and language preferences. With your optional permission, we keep campaign attribution in this browser for up to 30 days and associate it with your enquiry. You may decline or change this preference without preventing form submission. When configured, Google measurement runs after acceptance to evaluate enquiries and interactions. Form contact fields are not sent as analytics dimensions. Attribution linked to an enquiry is retained with that business record under this policy. You can change your choice under Measurement preferences. This module does not enable ad personalisation or send contact data to Google.
9. Changes and contact
We may update this policy to reflect legal or functional changes. The latest update date appears above. Contact sales@kongia.com with questions.